Policy
Booking and cancellation policy
How booking works, what you pay and when, and what happens if plans change. Everything here is also in your written quote.
Step by step
How booking works
- 1
Share your trip details
Call, WhatsApp or use the form. Tell us your dates, pickup point, places to visit, number of people and vehicle preference.
- 2
Get a written quote
We send a quote on WhatsApp within 2 hours between 8am and 10pm, with the rate, estimated km, minimum km per day, driver allowance and what is extra.
- 3
Confirm with an advance
Pay the advance by UPI or bank transfer. You get a booking confirmation with your booking number, vehicle, pickup time and the amount paid.
- 4
Driver details a day before
We send the driver's name, phone number and vehicle number on WhatsApp the day before your trip.
- 5
Travel, then pay the balance
The driver arrives 15 minutes early and shares a photo of the odometer at the start and end. Your final bill lists km travelled, tolls and parking with receipts. Pay the balance by UPI or cash.
Payment
Advance and payment
We accept UPI and bank transfer for the advance, and UPI or cash for the balance.
| Booking type | Advance | Balance |
|---|---|---|
| Normal dates | 20% of the estimated fare | At the end of the trip |
| Peak dates (Sabarimala season, Medaram jatara, wedding season and festival days) | 30% of the estimated fare | At the end of the trip |
| Trips of 3 days or more | 20% or 30%, as above | Up to 50% of the estimate before departure, the rest at the end |
Cancellation
If you cancel
Peak dates (Sabarimala season, Medaram jatara, wedding season and festival days) have longer notice periods, because vehicles can't be re-booked at short notice.
Normal dates
| When you cancel | Refund |
|---|---|
| More than 72 hours before pickup | Full refund of the advance |
| 24 to 72 hours before pickup | 50% of the advance refunded |
| Less than 24 hours before, or no-show | No refund |
Peak dates
| When you cancel | Refund |
|---|---|
| More than 7 days before pickup | Full refund of the advance |
| 3 to 7 days before pickup | 50% of the advance refunded |
| Less than 3 days before, or no-show | No refund |
- Changing your date: One free date change with at least 48 hours' notice, subject to availability. Your advance moves to the new date.
- Refunds: Refunds are paid within 5 to 7 working days to the account you paid from.
Our promises to you
- If we have to cancelWe arrange the same size or a bigger vehicle at the same price. If we can't, we refund your full advance within 24 hours.
- If the vehicle breaks downWe send a replacement as fast as possible. You pay only for the km actually travelled, never for breakdown time.
- If roads close or travel is restrictedFor floods, temple restrictions or government orders, you choose a full refund or a free new date. If it happens mid-trip, you pay only for the km already travelled.
- No surprise chargesNothing outside the written quote is charged, unless you add stops or km.
Trip rules
- Extra km and hours (local trips)
- Charged at the rate in the quote.
- Tolls, parking and border tax
- Paid at the actual cost, with receipts.
- Driver rest
- On multi-day trips the driver needs about 8 hours of rest a day for safety.
- In the vehicle
- No smoking or alcohol. The customer pays for any damage caused by passengers.
FAQ
Questions about booking
How much advance do I pay to book?
20% of the estimated fare on normal dates, and 30% on peak dates such as the Sabarimala season, Medaram jatara, wedding season and festival days. The balance is paid at the end of the trip.
What is your cancellation policy?
On normal dates you get a full refund of the advance if you cancel more than 72 hours before pickup, and 50% between 24 and 72 hours. On peak dates the full refund applies up to 7 days before, and 50% from 3 to 7 days. Later cancellations and no-shows are not refunded.
Can I change my travel date?
One free date change with at least 48 hours' notice, subject to availability. Your advance moves to the new date.
What happens if the vehicle breaks down?
We send a replacement as fast as possible, and you pay only for the km actually travelled.
Ready to book?
Call or WhatsApp us with your trip details and we will send a written quote.
Open every day, 8am to 10pm. 24/7 support during trips.